Your Shopping Cart
Home > FAQ & Help > Payment
Return Policy


Return Policy 


Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order. Sursup.com will be responsible for any shipping fees incurred. This does not include items identified as "NC/NR" or "Non-Cancelable/Non-Returnable" ("Non-Standard Products") or governed by a Purchase Agreement Letter. We will also accept exchanges for products of equal or greater value within 7 days of receiving your order as long as the products were originally purchased from sursup.com and are still in the original packaging.
Products with no quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order. You will be responsible for all return shipping fees incurred.
Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging.
Some products may require that they be returned directly to the manufacturer.
To obtain a return authorization number, Please contact us. Your customer service representative will give you a return authorization number and the correct return address for your merchandise.