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Shipping Policy

Shipping Policy

Sursup provide professional instrument packing for all product sold. Our packing detail including below packing code according to each device’s requirement:
Foam pad or bubble pad with 3 layer paper carton;
Wooden frame protection for heavy duty devices;
For anti-corrosion and ESD protection consideration, we always keep your parcel packing under 100% guarantee. Below are samples of our parcel packing.
Items ordered through us are shipped by EMS or TNT or DHL or FEDEX or UPS.
We will inform you with tracking No. by e-mail as soon as your order is shipped out when we get it from the express company.
A street address with zipcode is required for delivery.
Merchandise will be delivered standard Air-express door to door, which takes approximately 3-5 working days.
Delivery time do not include processing time.
Our products are shipped out every day, from Monday to Friday, except holidays. Most orders placed on weekdays will be shipped in the same day, while orders placed on weekends will be shipped the following Monday. You will receive an e-mail confirmation with your tracking number. Twenty-four hours after you receive your tracking number, you will be able to track your order online at
Delivery time vary depending on the country of destination.